Shipping policy

Most RoraSilk orders are processed within 1–2 business days and shipped with tracking. Delivery times vary depending on the destination, customs clearance, local carrier handling, weather conditions, and seasonal order volume.

Processing Time

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

During peak periods or major holidays, processing may take longer. If we are unable to ship your order within the expected timeframe, we will contact you with the option to continue waiting or cancel the unshipped order for a full refund.

Shipping Costs

Available shipping methods, shipping costs, and any applicable free-shipping offers will be displayed at checkout before payment.

Estimated Delivery Times

Estimated delivery times begin after your order has been shipped:

Europe: approximately 6–8 business days
United States and Canada: approximately 7–10 business days
Other regions: approximately 7–12 business days

These timeframes are estimates and are not guaranteed. Delivery may be affected by customs clearance, local carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to appear or update in the carrier’s system.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or processing fees imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Customs clearance may also affect the estimated delivery time.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at support@rorasilk.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if an order is returned or requires reshipment because of an incorrect or incomplete address provided at checkout.

Delayed or Lost Packages

If your tracking information has not updated for several business days or your package appears delayed, please contact us at support@rorasilk.com with your order number.

We will help investigate the shipment with the carrier. If a package is confirmed lost in transit, we will offer a replacement or a refund to the original payment method, as appropriate.

If tracking shows that the package was delivered but you cannot locate it, please check with members of your household, neighbors, the delivery location, and the local carrier before contacting us.