Refund policy

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, unwashed, and in its original condition and packaging. To request a return, please contact us at support@rorasilk.com with your order number and reason for the return.

Please do not send an item back before contacting us. Once your return request is accepted, our support team will provide the return address and instructions.

Damaged, Incorrect, or Defective Items

If your item arrives damaged, incorrect, or with a quality issue, please contact us within 7 days of delivery and include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

If the issue is confirmed, we will arrange an appropriate solution, such as a replacement or a refund to your original payment method. Store credit may also be offered with your agreement.

We will cover reasonable return shipping costs for damaged, incorrect, or defective items. In some cases, the item may not need to be returned.

Change-of-Mind Returns

If you change your mind or order the wrong item, you may request a return within 30 days of delivery, provided the item meets the return conditions above.

Return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable, except where required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method within 3–5 business days.

Your bank or payment provider may require additional time to post the refund to your account.