Products & Sizing
What is the difference between silk, wool and cashmere?
Silk has a smooth feel and flowing drape, wool provides warmth and texture, and cashmere is valued for its fine, soft fibers. Check each product’s composition for details, or explore our materials.
How do I choose the right scarf size?
Choose a size based on how you want to wear it: a square for folding and tying, a long scarf for wrapping, or a shawl for shoulder coverage. Check the product dimensions, or ask us for sizing advice.
Will the color look exactly like the photos?
Lighting and screen settings can affect how colors appear. If you need help confirming a shade before ordering, please contact us.
Orders & Payments
Which payment methods do you accept?
Available payment methods are displayed at checkout. If you have a question about a particular payment option, please contact us.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and request. We’ll check whether your order can still be updated or cancelled. Shipping address changes may not be possible after carrier handover. Contact our support team.
What should I do if I haven’t received an order confirmation?
Check your spam folder and the email address used at checkout. If you still can’t find the confirmation, contact us with the name and email address used for your order.
Shipping & Tracking
Where do you ship, and how much does shipping cost?
We ship from China to supported destinations worldwide, excluding military addresses and restricted or unserviceable locations. Standard shipping is free. Expedited shipping costs an additional US$10 where available and is expected to arrive about 2 business days sooner. See our Shipping Policy.
How long will my order take to arrive?e any purchases final sale?
Orders are handed to the carrier within 2 business days after payment. Standard transit estimates after handover are 6–8 business days for Europe, 7–10 for the US and Canada, and 7–12 for other supported destinations. These are estimates, not guarantees. Read our delivery information.
How can I track my order?
We’ll email your tracking number once your order has shipped. Use it on our Track Your Order page. Please allow up to 48 hours after carrier handover for the first tracking scan to appear.
What should I do if my tracking hasn’t updated or my parcel is delayed?
Tracking updates can be less frequent during international transit. If no scan appears within 48 hours after carrier handover, tracking remains unchanged for several business days, or delivery exceeds the estimated window, contact us with your order number.
What should I do if my order is marked as delivered but hasn’t arrived?
Check the delivery location and ask household members or neighbors whether they accepted it. You can contact us at the same time. We’ll help review the delivery evidence and investigate; a “delivered” scan alone does not automatically resolve the issue.
Returns & Order Issues
How do I request a return or exchange?
For a change-of-mind return, contact us within 30 calendar days after delivery. Items must be unwashed, unaltered and in their original condition. You pay the return postage to China. Exchange availability is confirmed individually. See our Returns & Refunds Policy for instructions and applicable consumer rights.
What should I do if an item arrives damaged, incorrect or missing?
Please contact us promptly, preferably within 7 days, with your order number, a description and photos where available. We’ll review the issue and arrange an appropriate solution. Where we are responsible, we cover necessary return shipping costs. Read our Returns & Refunds Policy. The suggested 7-day period does not limit your statutory rights.
Care & Storage
How should I wash my scarf?
Check the care instructions on the product page or label before washing, as suitable methods vary by material and construction. If you’re unsure, contact us for care advice before cleaning your scarf.
How should I store my scarf?
Store your scarf clean and completely dry, folded loosely and away from moisture and direct sunlight. For advice on a particular fabric or style, contact our team.
Why does wool or cashmere sometimes pill?
Friction can cause loose surface fibers to form small pills. Follow the care instructions for your scarf, and contact us if pilling seems excessive or develops unusually quickly so we can assess the item.